Terms and conditions — English summary
SimplyRestau SaaS solution — hospitality professionals
This page is not a contract. It is an unofficial, informational summary provided as a courtesy to English-speaking readers. The only binding text is the French document Conditions générales d’utilisation et de vente (version 2026.10.1). In the event of any discrepancy, omission or ambiguity, the French version prevails — including where this summary is silent, simplified or later than the French text. Nothing on this page creates, extends or limits any right or obligation.
Main changes in version 2026.10.1
Version 2026.10.1 adds the loyalty programme: when the client’s plan includes it, the client can run a stamp card for its guests, sets the number of visits and the reward, and alone owes and hands over that reward. The card carries no name or contact details; it is identified by a token of which only a fingerprint is stored, the client acts as controller and SimplyRestau as processor, and a card with no new visit for twenty-four months is deleted automatically. For takeaway orders, the client may add service fees (a fixed amount or a percentage) and set a minimum order value; these fees belong entirely to the client and are shown to the guest before the order is confirmed. A copy of the client’s content is provided by support within thirty days on request, and the proof that the terms were accepted is kept, together with the email address, IP address and browser of the person who accepted them, for five years after the company is deleted. All other terms of version 2026.09.2 are unchanged.
Corrective version 2026.09.2
Version 2026.09.2 corrects a single clause of version 2026.09.1, on the card guarantee for table bookings: the pre-authorisation of the guaranteed amount is now requested about four days before the meal (instead of seven, the validity period allowed by card networks) and released at the end of the meal, when the service is closed (instead of on the guest’s arrival), or when the booking is cancelled. All other terms of version 2026.09.1 are unchanged.
Main additions in version 2026.09.1
Version 2026.09.1 extends the agreement to table bookings, takeaway orders, the Shop and the restaurant showcase page. It also describes seasonal billing, support and account closure, and adds referral, partner and one-off Event programmes. This is a concise overview only; the French document remains the complete and binding text.
Who you are contracting with
SimplyRestau is published by DevMeOn, a French SARL with a share capital of 1,000 euros, registered with the Le Mans trade and companies register under number 832 492 979, with its registered office at 5 route de la Noirie, 72220 Saint-Gervais-en-Belin, France. Contractual contact: contact@simplyrestau.fr.
The terms govern business relationships only. Anyone acting on behalf of a company declares that they have the authority to bind it.
What the agreement covers
DevMeOn provides the online SimplyRestau solution, used to create, administer, publish and translate digital restaurant menus. The agreement is made up, in order of priority, of the order summary or subscribed offer, any special conditions or quotations, the personal-data processing annex, and then the terms and conditions themselves. The features and limits of each plan are those displayed before subscription.
Your account and users
You provide accurate information and keep it up to date. The account administrator is responsible for the permissions granted to other users. Each login is personal; report any suspected compromise to DevMeOn without delay. You are answerable for actions taken from your accounts, except where the failure is attributable to DevMeOn, which may ask for reasonable proof of identity, professional activity or a representative's authority.
Free plan, subscriptions and cancellation
The free plan has no minimum term and is provided within the functional limits shown on the site. Monthly subscriptions run for one month and renew monthly unless cancelled before the term ends. Annual subscriptions carry a firm twelve-month commitment and renew for twelve-month periods unless cancelled before the current term ends.
Cancellation is available from the management area or the billing portal and takes effect at the end of the period already paid for. The restaurant then returns automatically to the free plan; features and volumes above the free limits become unavailable, without necessarily being deleted immediately.
Placing an order
Before payment, you can check the plan, billing period and price, and correct your order. Final confirmation shows your consent to the order and to the terms identified by their version number. A confirmation is sent on a durable medium to your account's email address.
Prices, billing and payment
Prices are shown in euros excluding tax; applicable VAT is added. Unless stated otherwise, subscriptions are payable in advance by card through Stripe, and DevMeOn does not keep full card details. Late payment automatically triggers the statutory French late-payment penalties and the fixed 40-euro recovery indemnity. If a payment fails, DevMeOn may suspend paid features after informing the client and allowing a reasonable period to put the situation right.
Any price change is notified at least thirty days in advance and only takes effect at the next renewal; a client who refuses it may cancel before that date. It does not affect an annual firm period already paid for.
Availability and changes to the service
DevMeOn undertakes to use reasonable endeavours (obligation de moyens under French law), not to guarantee a result. It works to keep the solution continuously available, apart from maintenance, updates, security incidents, the failure of an essential provider or force majeure. Withdrawing a substantial feature from a paid plan involves reasonable prior notice and, where it materially degrades the service during a firm period, an appropriate commercial solution or a right to cancel.
Your obligations as a client
You must use the solution lawfully and for its intended purpose. Before publishing, you are responsible for checking prices, allergens, ingredients, mandatory statements, translations and commercial information. Automatic translations are an aid and must be proofread by you; they do not replace professional advice. Fraudulent access, unauthorised vulnerability testing, malicious code, service disruption, unlawful data collection and infringing, misleading or unlawful content are prohibited.
Content and intellectual property
DevMeOn and its licensors remain the owners of the solution, its components, trade marks, interfaces and documentation; you receive a non-exclusive, non-transferable right to use it for your business needs for the duration of the agreement. You keep your rights in your own texts, photographs, logos and menus, warrant that you hold the necessary permissions, and grant DevMeOn only the licence strictly needed to host, technically reproduce, translate on request and publish that content. Using your name, logo or content as a commercial reference requires your prior agreement.
Data, security and backups
Processing carried out by DevMeOn for its own purposes is described in the privacy policy (English summary · version française). Where DevMeOn processes personal data on your behalf, the data processing annex applies (English summary · version française).
You should keep your own copy of essential content where losing it would have significant consequences for you, and you can retrieve your content before the end of the agreement. After a return to the free plan, data above your limits may be deleted after notice and a period of at least thirty days.
Support
Support is reachable at the contact details shown on the site. Support levels and hours are those of the plan you subscribed to. Any timeframes communicated are indicative unless a written commitment states otherwise.
Suspension and termination for breach
In the event of a breach, the non-defaulting party may give formal notice to remedy it. If it is not corrected within fifteen days, that party may terminate the agreement, without prejudice to any justified damages. DevMeOn may suspend access immediately where there is a security risk, clearly unlawful use, or a serious harm to a third party, limiting the measure to what is necessary.
Liability
Each party is liable for the direct and foreseeable damage caused by its own breaches. DevMeOn is not liable for your content, your commercial decisions, the restaurant’s regulatory obligations, uncorrected translation errors, or third-party services you choose or configure. Except in cases of gross or wilful misconduct, personal injury, breach of confidentiality obligations, or where the law prohibits a limitation, DevMeOn’s total liability is capped at the amounts excluding tax paid by the client during the twelve months preceding the triggering event. Indirect losses — lost margin, custom, reputation or opportunity — are excluded to the extent permitted by law.
Confidentiality
Each party protects the confidential information it receives from the other and uses it only to perform the agreement. This obligation continues for three years after the agreement ends, with no time limit for trade secrets protected by law.
Changes to the terms
Purely editorial changes, changes favourable to the client, and changes imposed immediately by law or security may take effect on publication with appropriate notice. A substantial change is notified at least thirty days before it takes effect, with a summary and durable access to the new version; fresh express acceptance is requested where it significantly alters obligations, price, use of content, liability or processing conditions. A client who refuses may cancel before the change takes effect.
Evidence and archiving
Logs, confirmations, timestamped versions and acceptance records kept under conditions ensuring their integrity are admissible between the parties. Each published version has an identifier and a digital fingerprint (shown below for the version in force), and you may request a copy of the version you accepted.
General provisions
If a clause is found invalid, the rest of the agreement remains in effect. Not exercising a right does not amount to waiving it. You may not assign the agreement without DevMeOn's prior agreement; DevMeOn may transfer it as part of a restructuring or business transfer, subject to preserving your rights.
Read the binding text
This summary is deliberately shorter than the agreement and does not reproduce every clause. Before subscribing, read the full French text: Conditions générales d’utilisation et de vente (version 2026.10.1) — SHA-256 fingerprint 19ccd1d27568b6cbd7c9382849d5a90b24ba0f12acb2fe53430279cafb7ed095, taken from the published document catalogue, so you can verify you are reading the accepted text. Questions in English are welcome at contact@simplyrestau.fr, but only the French text is legally binding.